Shipping policy

Last updated: 02 Aug 2026

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1. Order Processing

Orders are typically processed and dispatched within 1–2 business days of being placed. Orders placed on weekends or public holidays are processed on the very next business day.

2. Delivery Timelines

Once dispatched, orders are usually delivered within 4–7 business days, depending on your location and PIN code. Delivery to metro cities is generally faster than to remote or non-metro areas. Please note that delivery times are estimates and may vary during sales, festive seasons, or due to circumstances beyond our control.

3. Shipping Charges

Shipping charges, as applicable, are calculated and transparently displayed at checkout before you complete your order. All orders are safely packaged and shipped through our trusted logistics partners.

4. Cash on Delivery (COD)

Cash on Delivery (COD) is available on eligible orders, subject to serviceable PIN codes and order-value limits. The COD option will automatically be shown at checkout if available for your delivery location.

5. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS so you can monitor your shipment's real-time progress. You can also contact us anytime for a live status update.

6. Delivery Issues & Undeliverable Packages

If your order is delayed or if you experience any issues with delivery, please contact us immediately at info@teravie.in or +91 8920 88 00 11 with your Order Number, and our team will help resolve it promptly.

If a package is returned to us as undeliverable (e.g., due to an incorrect/incomplete address or repeated failed delivery attempts), we will contact you to arrange re-shipment; additional shipping charges may apply.