FAQ

Teravie is India's first climate-adaptive skincare brand. Instead of following a generic, global skincare model, our products are formulated for what India's environment actually does to your skin - heat, humidity, UV, hard water, and pollution. Each product is designed to address the real conditions Indian skin faces every day.

Yes. Our products are formulated to be suitable for all skin types, including dry, oily, combination, and sensitive skin. If you have very sensitive or reactive skin, or a known allergy, we recommend doing a patch test before first use.

Our products are powered by plant-derived actives and India-origin ingredients such as Amla, Bakuchiol, and Kesar (saffron). They are free from parabens, sulphates, and mineral oil, and are cruelty-free. Full ingredient lists are available on each product page and on the product packaging.

Yes. Teravie products are cruelty-free and are never tested on animals.

We recommend a patch test before using any new skincare product, especially products containing active ingredients (such as our Collagen Serum with retinol). Apply a small amount to your inner forearm, wait 24 hours, and discontinue use if any irritation occurs.

You can start with your primary concern - cleansing, hydration, sun protection, brightening, or repair - and build a simple routine. If you're unsure, feel free to reach out to us and we'll be glad to help you choose the right products for your skin and your city's climate.

Absolutely. Our products are designed for all skin types and are suitable for everyone, regardless of gender.

Our products are manufactured in a licensed facility in India, to quality and safety standards, under our brand Teravie Beauty.

Simply browse our products, add your chosen items to the cart, and proceed to checkout. Enter your shipping details, choose your payment method, and confirm your order. You'll receive an order confirmation by email.

We accept major payment methods including credit/debit cards, UPI, net banking, and popular wallets through our secure payment gateway. Cash on Delivery (COD) may also be available on eligible orders.

Yes, Cash on Delivery is available on eligible orders, subject to order value limits and serviceable pin codes. The COD option will be shown at checkout if available for your location.

Yes. All payments are processed through a secure, encrypted payment gateway. We do not store your card details on our servers.

If you need to modify or cancel an order, please contact us as soon as possible. We can usually make changes before the order has been dispatched. Once an order has shipped, it can no longer be modified or cancelled.

We run offers and discounts from time to time, and our combo packs offer great value versus buying products individually. Sign up for our updates to hear about new launches and offers.

We ship across India to all serviceable pin codes.

Orders are typically processed within 1-2 business days and delivered within 4-7 business days, depending on your location. Delivery times may vary during sales, festivals, or due to unforeseen circumstances.

Shipping charges, if any, will be shown at checkout. We may offer free shipping on orders above a certain value - this will be reflected in your cart.

Once your order is dispatched, you'll receive a tracking link by email or SMS so you can follow your shipment. You can also contact us anytime for an update.

If your order is delayed beyond the expected delivery time, please contact us with your order number and we'll help track it and resolve the issue.

If you receive a damaged, defective, or incorrect product, please contact us within the return window stated in our Return Policy, along with your order number and photos. We'll arrange a replacement or refund as applicable.

For hygiene and safety reasons, opened or used skincare products generally cannot be returned unless they are damaged, defective, or incorrect. Please refer to our full Return & Refund Policy for details.

Please contact us with your order number and details of the issue (with photos, where relevant). Our team will guide you through the process.

Once a return is approved, refunds are typically processed within 5-7 business days to your original payment method. The time for the amount to reflect may vary depending on your bank or payment provider.

We're sorry if this happens. Please contact us within the stated window with your order number and photos of the product, and we'll arrange a replacement or refund promptly.

You can check out as a guest, but creating an account makes it easier to track orders, save your details, and shop faster next time.

You can reach us through the Contact page on our website, by email, or via WhatsApp. We're happy to help with any questions about products, orders, or your skincare routine.

Teravie Beauty is currently an online-first brand, available through our website and leading online marketplaces. This helps us keep our products accessible and reasonably priced across India.

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