Refund policy

Last updated: 02 Aug 2026

Your satisfaction matters to us. Because skincare products are personal-care items, and for reasons of hygiene and safety, our return and refund policy is structured as follows.

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1. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or not what you ordered, please contact us within 3–7 days of delivery at info@teravie.in with your Order Number and clear photos/videos of the product and outer packaging. We will inspect the claim and arrange a replacement or full refund, as applicable.

2. Opened or Used Products

For hygiene and safety reasons, we are unable to accept returns of opened or used products unless they arrived damaged, defective, or incorrect. Unopened products in their original, factory-sealed condition may be eligible for return within 3–7 days of delivery; please contact our team to verify eligibility.

3. How to Request a Return or Replacement

To initiate a return or replacement, please follow these steps:

1. Contact us at info@teravie.in or +91 8920 88 00 11.
2. Provide your Order Number and a brief description of the issue (along with clear photos if damaged or incorrect).
3. Our customer support team will guide you through the return pickup or replacement steps.

4. Refunds Process

Once your return claim is inspected and approved, refunds are processed within 5–7 business days:

• Prepaid Orders: Refunded directly to your original payment method (Credit/Debit Card, Net Banking, UPI, Wallet).
• Cash on Delivery (COD) Orders: Refunded via direct bank transfer to the bank account details you provide.

Note: The time for the refunded amount to reflect in your account may vary depending on your bank or payment gateway.

5. Order Cancellations

You may request to cancel your order before it has been dispatched by contacting our support team as soon as possible. Once an order has been dispatched from our warehouse, it can no longer be cancelled, but you may follow the return process above if eligible upon arrival.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used products (except where delivered damaged, defective, or incorrect).
• Products missing their original packaging, seals, or tags.
• Items marked as final sale, promotional gifts, or clearance items.